In other ways, it was business as unusual as the world works to navigate this global health crisis. In many ways, it was business as usual – Starbucks partners hustling to make beverages and food and chatting with customers. and Canada for the next 30 days, even if their store is closed or they are worried about or uncomfortable going to work.Īnd then, on Saturday morning, Starbucks drive-thru stores opened for business. On Friday, the company committed to paying its retail workers in the U.S. and Canada (with the exception of some cafés in or around hospitals and health care centers). “I am proud of how Starbucks partners around the world are rising to the occasion and demonstrating our resilience and our commitment to the communities we serve.”Īmid the ever-shifting global COVID-19 crisis, Starbucks has moved to an adapted drive-thru and delivery only service model for at least two weeks, closing its cafés in the U.S. “If you are looking for signs of hope, look no further than Starbucks partners,” said Kevin Johnson, Starbucks chief executive officer. They showed up in the face of a collective global uncertainty they have not experienced in their lifetimes. They showed up to fill in at short-staffed neighboring stores. They showed up before dawn to help open their drive-thrus. Something happened the morning after Starbucks announced it would pay partners for the next 30 days whether they go to work or not as it closed its cafés and moved to drive-thru and delivery only.
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